Most problems or complaints that students may have with the Institute, or its administration can
be resolved through a personal meeting with the school staff. If, however, this action does not
bring the situation to a close to the satisfaction of students, they may submit a written
complaint to ITS Training Institute, Attn: President, 5555 Glenridge Connector, Suite 200,
Atlanta, GA 30346.
The written complaint should contain (1) the nature of the problem(s), (2) approximate date(s)
that the problem(s) occurred, (3) name(s) of the individual(s) involved in the problem(s) – staff
and/or other students, (4) copies of important information regarding the problem(s), (5)
evidence demonstrating that the institution’s complaint procedure was followed prior to this
point in time, and (6) student signature.
Students may, of course, call the President to schedule an appointment at any time if
they prefer not to follow the written complaint procedure. Students who file a written
complaint can generally expect to receive a written response within 10 business days.
If a problem arises, students should make every attempt through the formal complaint
procedure within the institution to find a fair and reasonable solution.
If no resolution is received, the student may file a grievance with The Council on Occupational
Education by writing them at 7840 Roswell Road, Bldg. 300, Suite 325, Atlanta, GA 30350.