Course Description:
Delivering exceptional customer service is the cornerstone of every successful organization. This course equips participants with the essential skills, techniques, and mindset required to provide outstanding customer experiences in any industry. Learners will explore effective communication strategies, active listening, empathy, conflict resolution, and professional telephone and email etiquette. Through real-world scenarios, role-playing, and hands-on exercises, participants will build confidence in handling difficult customers, managing complaints, and maintaining professionalism under pressure.
Duration Options: 24 Hours, 48 Hours, 96 Hours, 192 Hours
Minimum Session Duration: 2 Hours
Price: $75.00 per hour
Format: Virtual & In-person
Yvonne Hobbs
